Refund & Cancellation Policy
Last updated: September 2026
At ROAM Travel (roamtravel.eu), we sell downloadable digital travel route packs and practical digital travel guides designed for independent travel in China.
All products are digital and delivered instantly upon purchase. Once a purchase is completed and the download link or access to the digital files has been provided, no refunds are possible. This is because the product cannot be returned or “un-delivered.”
This page explains the legal basis for this policy and what your rights are under applicable law.
Why No Refunds Are Possible
ROAM Travel sells digital content—PDF files and downloadable digital guides. Once we have delivered the product to you, the sale is complete.
Because our products are digital and delivered instantly, we do not offer refunds once a purchase is complete. This applies even if you have not yet opened or read the files. The product has been delivered, and digital goods cannot be returned.
Under Article L221-28, 13° of the French Consumer Code, the statutory 14-day right of withdrawal does not apply to digital content once delivery has begun. By completing your purchase, you confirm that you understand and agree to this.
This policy does not remove any mandatory consumer rights that cannot legally be excluded, including applicable statutory rights relating to the conformity of digital content.
When We Do Not Offer Refunds
No refunds are possible for any of the following reasons:
- Change of mind or change in travel plans.
- Purchasing a different route than intended.
- Deciding not to travel to China.
- Changes to personal schedules or circumstances.
- Changes in third-party hotel, transport, venue, or activity availability or pricing.
- Inability to use a third-party service such as Trip.com, Alipay, WeChat Pay, VPN services, eSIM providers, or 12306.
- Not reading the product description before purchasing.
- Not downloading the files within the available access period.
- Not having compatible software to open PDF files.
We encourage customers to review the available sample material on the website and read the product description carefully before purchasing a route pack. If you are unsure whether a product is right for you, please contact us before buying.
Delivery & Technical Problems
A completed digital sale does not mean you are left without support. When there is a genuine technical or delivery problem with the product, we will work to resolve it.
We can assist with issues including:
- A download link that does not work.
- A missing delivery email.
- A corrupted or incomplete PDF.
- A file that was not delivered correctly after a completed purchase.
- Reasonable technical assistance needed to access the purchased files.
However, technical issues are resolved by providing a replacement file or replacement access—not by issuing a refund.
Please check your spam or junk folder before contacting us. Automated purchase and delivery messages may be filtered by email providers.
Your Statutory Rights for Digital Content
Nothing in this policy limits the statutory legal guarantees applicable to digital content under French consumer law.
Legal guarantee of conformity
For a one-off supply of digital content, French law provides a legal guarantee of conformity for applicable defects appearing within the statutory period. Depending on the circumstances, the consumer may have rights to have the digital content brought into conformity and, where the legal conditions are met, to obtain a price reduction or terminate the contract.
This is separate from the refund policy described above. Nothing on this page prevents a consumer from exercising a mandatory legal remedy where the statutory conditions are satisfied.
In practice, this means that if the digital product is defective (for example, a corrupted PDF that cannot be opened), we will provide a replacement. No refunds are issued for non-defective products.
How to Contact Us
For a delivery, access, or product-conformity issue, please contact us as soon as reasonably possible after discovering the problem.
Email: support@roamtravel.eu
Subject: Digital Product Issue · Order #[Your Order Number]
To help us identify your purchase quickly, please include:
- The name of the purchaser and the email address used at checkout.
- Your Lemon Squeezy order or purchase reference.
- The route pack or bundle purchased.
- A description of the issue.
- Screenshots or other useful information where relevant.
We aim to respond to support requests within 24–48 hours.
Hotels, Rail & Other Suppliers
ROAM route packs contain recommendations and practical planning information. ROAM does not operate the hotels, railway services, airlines, restaurants, venues, payment platforms, VPN providers, eSIM providers, or other third-party services mentioned in the guides.
Any booking you make with a third-party supplier is governed by that supplier’s own contractual terms, availability, cancellation rules, refund policies, and pricing.
A change, cancellation, interruption, price increase, closure, or unavailability of a third-party service does not by itself create a right to a refund of the ROAM route pack.
No refunds are possible if a hotel, train, flight, attraction, restaurant, or other service mentioned in a ROAM route pack changes its prices, hours, availability, or policies after your purchase.
Merchant of Record
ROAM Travel uses Lemon Squeezy as its Merchant of Record for customer payments and digital delivery.
Lemon Squeezy processes the transaction and provides the purchase and delivery infrastructure. Payment-card credentials are not handled directly by ROAM Travel.
If you believe a payment was made without authorization, please contact the payment provider or your bank promptly and also contact us so that we can investigate the transaction.
Applicable Law
This policy is governed by French law, subject to mandatory consumer protection rules that may apply under the laws of the consumer’s country of residence.
Nothing in this policy is intended to exclude or restrict a mandatory statutory right available to a consumer under applicable law.
Questions About a Purchase
For questions about this policy, your order, or access to a purchased digital product, please contact: