Legal · ROAM Travel
Privacy Policy
Last updated: September 2026
ROAM Travel collects only the information reasonably needed to operate the Website, process purchases, deliver digital travel guides, provide customer support, and meet legal obligations.
01 · Controller
Who We Are
ROAM Travel (“we”, “us”, “our”) is a sole proprietorship (entreprise individuelle) operated in France.
This Privacy Policy explains how we collect, use, retain and protect personal data when you visit our Website or purchase our digital travel guides.
Our Website uses WordPress and is hosted by IONOS. Digital product purchases and checkout are handled through Lemon Squeezy.
02 · Information
What Data We Collect
Information you provide
Depending on how you interact with ROAM Travel, we may receive:
- Email address — used to process purchases, deliver digital products and respond to support requests.
- Name — where you choose to provide it during checkout or correspondence.
- Purchase information — including products purchased, transaction details, order identifiers and relevant delivery status.
- Support communications — information contained in emails or other messages you send to us.
Information collected automatically
When you visit the Website, certain technical information may be collected automatically, including:
- IP address and approximate technical location.
- Browser type, operating system and device information.
- Pages visited, referring pages and interactions with the Website.
- Technical logs required for security and reliable operation.
Payment information
ROAM Travel does not store your full payment-card number, CVV or similar payment credentials. Payment information is processed by our payment provider / Merchant of Record, Lemon Squeezy, through its payment infrastructure.
03 · Purpose
How We Use Your Data
We process personal data only where we have an appropriate legal basis under applicable data-protection law.
| Purpose | Data | Legal Basis |
|---|---|---|
| Deliver purchased guides | Email, order information | Contract — Art. 6(1)(b) GDPR |
| Process and document purchases | Order and transaction information | Contract / Legal obligation |
| Provide customer support | Email and correspondence | Contract / Legitimate interests |
| Send essential service notices | Email, purchase information | Contract / Legitimate interests |
| Protect Website security | IP address, technical logs | Legitimate interests |
| Understand Website usage | Analytics and usage information | Consent where required |
| Meet accounting and legal obligations | Transaction and accounting records | Legal obligation — Art. 6(1)(c) GDPR |
Marketing: We do not sell, rent or trade your personal information. We do not send promotional newsletters unless you have separately opted in where such consent is required.
04 · Payments
Lemon Squeezy
Digital products are sold through Lemon Squeezy, which acts as our Merchant of Record for applicable transactions.
When you purchase a route pack or bundle, Lemon Squeezy may collect information required to complete the transaction, including payment, billing, contact and transaction information.
ROAM Travel receives the information necessary to confirm the purchase, deliver or support the purchased product, and maintain appropriate business records.
For information about Lemon Squeezy’s own processing practices, please review its Privacy Policy.
05 · Providers
Third-Party Services
We use a limited number of third-party services to operate ROAM Travel. These providers may process personal data only as necessary for the services they provide and subject to their applicable terms and safeguards.
| Provider | Purpose | Potential Data |
|---|---|---|
| Lemon Squeezy | Checkout, payment processing, Merchant of Record and digital product delivery | Email, name, purchase and transaction information, billing/payment information |
| IONOS | Website hosting, infrastructure and technical delivery | IP address, technical logs and Website request information |
| Google Analytics | Website analytics, where enabled and consented to | Usage, device and cookie information |
| WordPress | Website content management and core functionality | Technical and session information required for Website operation |
Some service providers may process information outside the European Economic Area. Where applicable, transfers are made using an appropriate legal mechanism, such as an adequacy decision or appropriate contractual safeguards.
06 · Cookies
Cookies & Analytics
ROAM Travel uses cookies and similar technologies for essential Website functionality and, where enabled, analytics.
Essential cookies
Some cookies may be necessary for the Website to function properly, maintain security, or remember technical settings. These may be used without consent where permitted by applicable law.
WordPress may use technical cookies such as
wordpress_test_cookie to determine whether a browser can
accept cookies.
Analytics cookies
Where Google Analytics is enabled, analytics cookies may be used to understand how visitors use the Website and which content is useful. Non-essential analytics cookies are intended to be activated only where the required consent has been obtained.
Depending on the current analytics configuration, cookies may include
_ga and related Google Analytics cookies.
You can also manage cookies through your browser settings. Disabling essential cookies may affect Website functionality.
07 · Retention
How Long We Keep Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including contractual, accounting, legal and dispute-resolution requirements.
| Data Type | Retention Approach |
|---|---|
| Purchase and order records | Retained as necessary for product access, customer support and legal/business records. |
| Accounting and tax records | Retained for the period required by applicable French law. |
| Support correspondence | Retained for as long as reasonably necessary to resolve the request and maintain appropriate records. |
| Analytics information | Subject to the retention settings of the analytics service in use. |
| Technical security logs | Retained for a limited period appropriate to security, troubleshooting and operational needs. |
08 · Your Rights
Your Data Protection Rights
Depending on your circumstances and applicable law, you may have the following rights under the GDPR:
Request access to personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal data, subject to legal exceptions.
Ask us to restrict certain processing in applicable circumstances.
Receive certain data in a structured, commonly used format.
Object to processing based on legitimate interests in applicable circumstances.
Withdraw consent where processing is based on your consent.
Lodge a complaint with your competent data protection authority.
To exercise your rights, contact support@roamtravel.eu.
We may need to verify your identity before responding to certain requests. We aim to respond without undue delay and within the applicable legal time limit.
If you are in France, you can contact the CNIL (Commission Nationale de l’Informatique et des Libertés) through cnil.fr.
09 · Security
How We Protect Your Data
We take reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.
- HTTPS/TLS encryption is used for Website connections.
- Payment processing is handled through specialist payment infrastructure rather than stored directly by ROAM Travel.
- Access to administrative systems and customer communications is limited to those who need it.
- Website software and hosting infrastructure are maintained and updated as reasonably appropriate.
Important: No online transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
10 · Children
Children’s Privacy
ROAM Travel’s services are intended for adults and are not directed at children. We do not knowingly seek to collect personal data from children.
If you believe that a child has provided personal data to us, please contact support@roamtravel.eu so that we can review and, where appropriate, remove the information.
11 · Updates
Changes to This Policy
We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change.
The latest version will always be published on this page. The “Last updated” date at the top indicates when the policy was most recently revised.
12 · Law
Governing Law
This Privacy Policy is governed by applicable French and European data-protection law, including the General Data Protection Regulation (EU) 2016/679 and the French Data Protection Act (Loi Informatique et Libertés), as applicable.
Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to individuals under applicable data-protection law.
13 · Contact
Contact ROAM Travel
If you have a question about this Privacy Policy, want to exercise a data protection right, or have a concern about how your information is being handled, please contact us.
Email: support@roamtravel.eu
Website: roamtravel.eu