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The Troubleshooting Playbook
From the Chinese Digital Kit — included in full with every route pack
This is the complete quick-reference table from the Digital Kit, given away in full — not a redacted preview. Keep it on your phone even if you’re not using a ROAM route pack.
Quick Reference — Fix It Fast
| Problem | Quick Fix |
|---|---|
| Alipay / WeChat payment fails | Turn VPN OFF |
| SMS code not arriving | Check roaming, wait 60s, retry |
| Foreign card declined | Use Alipay Tour Pass or cash |
| VPN won’t connect | Switch to OpenVPN TCP, enable obfuscation |
| VPN connected but nothing loads | Complete WiFi login page first |
| eSIM no data | Enable Data Roaming, select eSIM for data, restart phone |
| DiDi verification fails | Use Alipay / WeChat mini-program |
| DiDi car type keeps changing | Deselect smaller options, tap Confirm, then Request Ride |
| 12306 verification fails | Use a scan not a photo; book via Trip.com as backup |
| Google Translate not working | Use offline pack or Microsoft Translator |
| Lost | Carry cash, ask locals, hail a taxi |
| Lost passport | Report to police, contact embassy |
| Emergency | Call 110 (police) · 120 (ambulance) · 119 (fire) |
Emergency Numbers
Police
110
Ambulance
120
Fire
119
Traffic accidents
122
English-speaking operators are available on all four lines in major cities.
This table is one page out of nineteen. The full Digital Kit also covers Alipay and WeChat Pay setup, VPN and eSIM comparisons, booking trains on 12306, hailing a DiDi, and a complete pre-travel checklist — included free with every route pack, or available on its own.