At ROAM Travel (roamtravel.eu), we specialize in downloadable, immediate-access digital travel route packs and digital ecosystem guides.

Because our products are delivered instantly via digital download, our sales are governed by specific digital content regulations under European Union consumer law. Please read this policy carefully prior to completing your purchase.

1. Waiver of Right of Withdrawal & All Sales Final

In accordance with Article L221-28 (13°) of the French Consumer Code (Code de la consommation) and EU Directive 2011/83/EU on Consumer Rights, the statutory 14-day right of withdrawal (droit de rétractation) does not apply to the supply of digital content that is not supplied on a tangible medium once performance has begun.

By completing your purchase at checkout, you expressly request immediate execution of the contract and acknowledge that you forfeit your statutory 14-day right of withdrawal once downloading or digital file access has commenced.

Consequently, all sales are final once file access is granted. We do not provide refunds, exchanges, or store credits for:

• Change of mind or change in personal travel plans.
• Accidental purchase or ordering the wrong route pack.
• Unreadiness or inability to use third-party platforms (e.g., Alipay, WeChat Pay, VPNs, or Trip.com).
• Changes in third-party pricing, hotel availability, venue openings, or local travel regulations.
• Incompatibility with your device’s PDF reader or hardware.

2. Technical Support & Delivery Issues

While sales are final, we want to ensure you receive the digital assets you purchased. If you encounter a delivery or file access issue, our support team will resolve it promptly.

We will assist you with:

• Broken or Non-Functional Download Links: Replacing expired or inactive links.
• Missing Order Confirmation Emails: Re-sending delivery notifications or updating incorrect customer email addresses.
• Corrupted Files: Supplying fresh, uncorrupted PDF files.

Note: Please check your email spam/junk folder prior to reaching out, as automated download links from our Merchant of Record (Lemon Squeezy) can occasionally be routed there.

3. How to Request Technical Assistance

If you experience a technical delivery issue, please contact us within 14 days of purchase:

To help us assist you quickly, please include:

• Your full name and the email address used at checkout.
• Your order confirmation number (provided by Lemon Squeezy).
• The specific route pack or product purchased.
• A brief description of the issue (including screenshots of any error messages, if applicable).

We aim to reply and resolve all technical support inquiries within 24 to 48 hours.

4. Merchant of Record & Payment Disputes

All transactions are processed securely by our authorized Merchant of Record, Lemon Squeezy. Lemon Squeezy handles order fulfillment, tax collection, and transaction processing.

If you initiate an unauthorized chargeback or payment dispute with your bank without contacting us first to resolve a technical delivery issue, your personal license to use the route pack and the Chinese Digital Kit will be immediately revoked, and your account will be barred from future purchases across our network.

5. Third-Party Services Disclaimer

ROAM route packs and the Chinese Digital Kit provide curated recommendations, logistics advice, and informational guides. We do not operate hotels, transportation lines, or venue ticketing systems.

We accept no financial liability or responsibility for booking cancellations, price variations, service disruptions, or denied entry occurring with third-party suppliers (such as Trip.com, 12306 national rail, airlines, or local venues). All third-party bookings are subject directly to the terms and refund policies of those respective providers.

6. Governing Law

This Refund & Cancellation Policy is governed by and construed in accordance with the laws of France and applicable European Union consumer protection directives, without prejudice to mandatory statutory rights granted to consumers under their local national laws.

7. Contact Us

For any questions regarding this policy or your digital orders, please reach out:

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